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CASE STUDY / FRACTIONAL CIO
Turning fragmented technology into an executive roadmap
How JLS Technology provided executive-level IT leadership for Samsung Fire & Marine Insurance.
Client
Samsung Fire & Marine Insurance
Michael Riley, Executive Director
JLS role
Fractional CIO
Executive technology leadership
Outcome
90-day shift
Streamlined operations, stronger governance, and reduced technology overhead.
The situation
Legacy IT infrastructure and fragmented vendor relationships were increasing operational risk and stalling strategic initiatives.
The JLS role
JLS Technology served as Fractional CIO, connecting technology operations, security governance, vendor relationships, and business priorities into a clearer executive roadmap.
The outcome
Within 90 days, the organization streamlined IT operations, established enterprise security governance, and reduced technology overhead.
“We had capable people and too many vendors pulling in different directions. Inside a quarter we had one roadmap and clear ownership, and the overhead came down. Honestly the useful part was the unglamorous one — deciding who owns what.”
— Michael Riley, Executive Director, Samsung Fire & Marine Insurance
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