JLS TECHNOLOGY / CLIENT OUTCOME

Horizon Blue Cross Blue Shield of New Jersey Fractional CAIO Case Study

A focused example of how executive technology leadership and practical delivery can create a clearer path from risk and complexity to measurable progress.

Service

Fractional CAIO

Client

Horizon Blue Cross Blue Shield of New Jersey

David Macphee, SVP

Business situation

Rapid employee experimentation with AI tools created compliance risks and data governance vulnerabilities across operational units.

Outcome

Implemented an enterprise AI governance framework aligned with NIST and ISO 42001 standards, enabling secure, compliant AI deployment.

“Our people were already using AI tools before we had a position on any of it. JLS helped us get in front of that with a governance framework mapped to NIST and ISO 42001, so teams could keep moving while we stopped guessing about our exposure. It settled an argument we had been having for months.”

David Macphee, SVP / Horizon Blue Cross Blue Shield of New Jersey

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